Chatwoot
Customer communicationOne inbox for customer conversations.
Chatwoot turns conversations from customer-facing channels into a shared support workspace. Agents can route threads, collaborate through private notes, reuse responses, keep contact history, and publish help articles. Channel configuration and product edition determine which integrations and advanced service controls are available.
- Bring website chat, email, and supported messaging channels into shared inboxes
- Coordinate support using assignments, labels, private notes, and automation
- Maintain contact history, help-center articles, integrations, and reports
What people use it for
Run an omnichannel support queue
Connect several customer channels to shared inboxes, assign conversations manually or automatically, apply priorities and labels, and keep replies coordinated when a customer moves between messaging, email, or social channels.
Coordinate agents around a difficult case
Use private notes, mentions, team assignments, collision awareness, canned responses, and contact history so several support specialists can contribute without exposing internal coordination to the customer.
Reduce repetitive support work
Use canned responses, business hours, auto-responders, and configured automation to handle routine work while keeping complex conversations with the appropriate team.